TZ
Thabisile Z

1 reviews | Active since Apr 2019

12 Apr 2019, 10:23

Thank you Palesa Nkala

This Star staff will make FNB flourish, what a Superb service from Palesa Nkala if it was not of you I would have left FNB as a financial institution, as what I had seen on special assignment was happening with me. I was very frustrated with the interest rates that FNB has given for a home loan, then I had approached other institution which had offered a very sound and fair interest rate then I had approached FNB counter offer, but was not getting a response. Palesa ran pillar to post to ensure the I got the service I deserved. I am sharing my sincere gratitude to Palesa which worked tirelessly for FNB. Overall I am so happy the story ended very well, thank you FNB for the new consideration, I am grateful thou was it was a bumpy one in the beginning.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2019, 11:10
Official
Good day Thabisile Zondi,  

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
 
 I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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 Regards

Hello Peter Complaints

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