Thank you, Next

Query lodged on the 2nd of March 2026, for reversal of payment. Today it is the 12th of March 2026 not yet ATTENDED to even though I filled in forms and sent them via email on the 2nd of March. No customer service at all by bank OFFICIALS ducking and diving, passing the buck to the next person who then asks for all the proof all over again. ie. To verify what you are talking about even though a person has been given a reference query number - then you give them the query number and it means nothing. Each person I interact with from FNB tells me I have to wait 10 to 15 working days... Disgusting service.

Reference number given on the 2nd of March 2026: ******.

Involving a potential loss of R4500 against my Credit account. And consequently against my income.