thank you for treating a decade long customer like this.

I have a few complaints here.

1st off all your customer care has gone down hill this pass year. FNB has no intension of putting their customers 1st. They don't call you back, respond to e-mails nor help you when you need it the most.

Last year I app**** for a loan with FNB over the Banking App. NO GO. I went to the Branch in ERM and got help there. I was then approved for my loan at 15% PA. signed for it to get paid the next day and all was good. The next day I got an SMS stating that my loan is not approved - AFTER IT WAS APPROVED. I've tried again to apply for my loan - FNB wants to charge me 24% PA for the loan today. Oh and your operator put the phone down in my ear.... WELL DONE FNB CUSTOMER SERVICE AT ITS BEST.

UP NEXT - Still waiting for West bank to contact me for my settlement papers for my vehicle that was sold - please note NEW CAR IS NOT FINANCED WITH WEST BANK. I need the settlement papers and also someone to confirm that NO DEBIT ORDER WILL GO OFF THE END OF THE MONTH.

thank you for treating a decade long customer like this.