MR
Mmusi/Elaine Rampou

1 reviews | Active since Oct 2010

29 Jan 2015, 00:36

Thank you for the wonderful service

After receiving the news that the money I had invested for 5 years and was hoping to receive, had been re-invested without my knowledge since I had to access the money within 14 days (As I probably forgot the terms and conditions of the investment but also I had not received a reminder or any communication about the the maturity date for the investment last year or even 2 years back). I spoke to Evan Pretorious (FNB Menlyn Branch Manager) on the 26/01/2015, he assisted me to get my money back without being charged a cent (and seemingly I was going to be charged something over R3000). He listened to me and he went an extra to get that sorted out (he instructed some Tshillo guy to finish off the processing but he initially worked on it, that Tshillo guy was also nice) and when I left FNB on that day I had my money without any hassles whatsoever. Because of the service that you (Evan Pretorious) gave me, I am certain that in March 2015 I will move my Cheque account to FNB - Menlyn branch. Thank you for the wonderful service, it really meant a lot to me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2015, 08:49
Official
Hello elainet,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.

***

Kind Regards
Complaints Resolution
Melinda Duvenhage
Email: ***
Tel Number: *** (Option One)