Thank you for NOTHING FNB: call me by the wrong name and send my cards to the wrong place

After PROACTIVELY updating my information so I can take ontime delivery of my new cheque and credit cards you do the exact opposite of what i requested and leave my cards with a courier instead of sending it to the nominated branch.

After receiving a phone call from DSV for the delivery of my checque card, they advised that someone would contact me about my credit card, but nobody did. When i got to the branch where my Credit card should have been delivered to there was nothing, instead i find out that my card is with a courier for over a month and they never tried to contact me for delivery. WHY COULD YO NOT FOLLOW INSTRUCTION AND DELIVER IT TO THE BRANCH?????

the courier **** to me and said they couldnt reach me after i told them i have proof they never even tried. when caught out, they then advised that they same number they used to successfully call me for my cheque card is incorrect. ANOTHER LIE!

The supervisor then changed his story saying that the contact number is blocked out and that is why they could not contact me for delivery... AGAIN: WHY DID YOU NOT FOLLOW INSTRUCTION AND SEND IT TO THE BRANCH I HAD INDICATED??????

You have sent my card to a courier who have had it in their possession for over a month. you do not value the security of my information or my money!

to make matters worse, your incompetant managers at Somerset mall branch could do nothing and tell me they could have helped me if i came to them in the week. 3 WORDs for your information:

FULL TIME JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I dont have time to come to a bank in the week, nor do i have the desire to come to a bank on a weekend, only to be referred to by the wrong name by your incompetant staff while having my ID in her hand. Muchless do i have the time to WASTE on cleaning up your mess because you could not understand clear as day instructions which have been entered into your own self created online forms to ensure that my cards arrive at the correct place.

Instead your staff deflect telling me that it costs so much and so much.... The question was not the cost. If anybody paid attention they would have known that the issue is WHERE IS MY CREDIT CARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!