lW
leon W

1 reviews | Active since Oct 2010

18 Apr 2016, 19:28

Thank you for no service

About two weeks ago, I sent an email to the premier bankers to ask them to assist with three tasks.<br> Two days later I got the reply that I must do this and that and some of my requests have been passed on to the insurance guys and the business bankers.<br> <br> To date nothing has happened. F.N.B does not reply to emails!!!!!<br> <br> It looks like it is time to start looking at other financial offerings, F.N.B. Does not support small fry like me. My business is small fry.<br> <br> This is not the first time the business bankers have ignored me. I sent a number of emails pertaining to business fica and guess what? NO RESPONSE.<br> <br> I was very happy about F.N.B. but I think that the marriage has some problems now.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Apr 2016, 08:08
Official
Hello Lionv,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 907489.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
lW
leon W's update25 Apr 2016, 06:03
Reviewer Update
Nothing has happened yet. This support my finding that F.N.B. Business does not give email support. SO MUCH FOR ONLINE BANKING. I WILL GO TO THE BRANCH AFTER WEDNESDAY AND START CLOSING EVERYTHING THAT I CAN
lW
leon W's update06 May 2016, 09:39
Reviewer Update
NOTHING HAS HAPPENED REGARDLESS OF FORMAL COMPLAINTS OR NOT. I GET THE IDEA THAT FNB WILL JUST IGNORE THE PROBLEM