MH
Marinda H
1 reviews | Active since Mar 2013
27 Jan 2016, 16:46
Thank you for going the extra mile
Today 28.01.2016 I was really irritated as for the 1st time I checked my bank charges and was not happy with the cost. I send a complaint to FNB who within 2hours had responded to my complaint explaining all the costs and offered me a cheaper option for bank charges on my account. Naresh even phoned me this afternoon to explain the cost again and telling what they'll do to reduce my bank charges. I just want to thank FNB for the good service and especially Naresh Pillay for following up and making sure I understand all charges and changing my charging option immediately.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
02 May 2023, 21:58Hello MHenning002,
I've received your compliment that you logged. Thank you so much for taking the time to compliment Naresh Pillay .
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"
I've received your compliment that you logged. Thank you so much for taking the time to compliment Naresh Pillay .
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"
FNB (First National Bank)'s reply02 May 2023, 21:58
Official
Hello MHenning002,
I've received your compliment that you logged. Thank you so much for taking the time to compliment Naresh Pillay .
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"
I've received your compliment that you logged. Thank you so much for taking the time to compliment Naresh Pillay .
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"