Thank you, FNB.

<p>Last week after two visits to FNB Hayfields wherein I failed to do what I had hoped to out of frustration and dissappoinment I posted a reveiw detailing sharing my side what I felt took place.</p> <p>I am happy to state that my concern and complaint was promptly and duly addreessed on Monday morning.</p> <p>Three visits, one ID, a lease (as proof of residence) and one rant later, FNB has managed to help me.</p> <p>I really don't see why it had to be so hard. I appreciate that I lodged my complaint on Saturday and got a call back<br />promptly on Monday. The effort put into resolving issue was prompt and commendable. More than that Mrs Thandeka Ndlovu was patient, polite and informative. Many thanks too to the ever so friendly and efficient, consultant named Yvonne M. I appreciate the effective and productive service delivery. Hopefully, FNB will consider specifying for purposes of clarity what their standards consider as acceptable "proof of residence". So that other people may not face unnecessary difficulties on the basis of lack of clarity.</p> <p>Thank you, FNB.</p>