Thank you and Goodbye

It saddens me to write this review, as fnb has always been a step above other businesses in my mind. But today after 11 years at Fnb I'm still treated the same as someone who joined today. I pay fee on top of fees and mostly I have no idea what they're for. When I try to contact my so called personal banker(what a load of ****) I either don't get through or they never get back to me. When I go to the branch they tell me to rather phone. When I threatened to take my account elsewhere, they weren't really bothered. Platinum card holder my ass, absolutely no benefits I can see. I'm truly disappointed, but after 11 years loyal to you I can't go on being treated like this. I'm done. I'll be moving my account to Nedbank end of the Month.