THANDAZILE MBONWA POOR SERVICE

<p>Just as I thought my troubles with FNB Connect has come to an end and I upgraded my previous complaint to 5 star the problems just start over again. I had *****ulant activity on my bank acc and had to close it and open a new one. To change your banking details at FNB Connect is a nightmare as the accounts department apparently dont have phones and only correspond over email as if we are in the 1600's then when I took out my contracts I clearly stated debit orders should only be taken on the last day and every month you just debit my account when you feel like it and I only get paid on the last day. When I think I still have money then everything is taken by you. Myself and my Private Banker have spoken and emailed Thandazile Mbonwa to please update this with the correct department but does not recveive any feedback and are just being ignored. Once again this month I see the one debit order went off on the 24th. This is really poor service and after being a client at FNB my whole life this is the worst service I ever got. FNB Connect is busy ruining FNB's name.</p>