WH
Wynand H

1 reviews | Active since Mar 2014

27 Oct 2016, 14:46

Testing my patience

<p>I have requested about 6 call backs and every time they phone me and after 2 rings they drop the call. Now I don't see that as a call back, I see that as a missed call. They also only phone once, you do realize I have a job so if you only let it ring twice and then don't phone back again might miss that call. I was standing 2m away from my phone and I couldn't get there in time to answer. Please do some effort when phoning. </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2016, 15:31
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 732275.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)