Testing my patience.

I have had an account with FNB for several years, five or more, but recently things seem to have gone down the drain. On 11th September I tried to conduct standard online banking things, like adding a recipient and making a payment. These actions seems not to have registered. Read an article, stating FNB was experiencing some technical difficulties, so I gave them some time to deal with it. On 17 September, I tried just to add the recipient and again, I received an OTP went through the whole tedious process, just to realise that the action doesn't reflect on my banking profile. So, off to the complaints department. To date, not even an email received acknowledging any complaint being made.