Terrjble service

We have been trying to make a appointment for my daughter to get her ID ...we have been tryimg for 3 months...no slots..we went to fnb the glen..on a saterday...lady told us if we cant get a booking..we must come in a weekday..she will then assist..went there today..SORRY SIR..WE CANT HELP U ..WITHOUT A BOOKING..***..seems the service from banks is just as slow and pathetic as from home affiars..openty ppl in that dep but no one working...this is terrjble service...