Terribly useless and unhelpful

Does anyone know what they are doing at this bank???? I had two very unhelpful people on secure chat, so absolutely nothing for my query, while I wait for feedback on email. I swear I can never get help through the normal channels, I only get helped after a complaint. This is absolutely horrific service. It’s horrific service every time. Dealing with my bank that prides itself on its digital platforms but the agents struggle to read chat histories. It’s completely disgusting how the customer service at FNB has become the least of their priorities.