Terribly Rude Treatment from FNB Customer Care

I had called FNB Customer Care (Saturday, 2.43pm) as there was a speedpoint issue with my card. Spoke to the rudest ****** girl (Ashmika Singh). She cut me off, spoke rudely, told me I could not speak to the manager, and couldn't get a reference number. When I asked for her name, things got worse. I demand that this recording be pulled up. Is this the service people should now expect from FNB? ****** disgusting!!! ?#?Pathetic?. Note that I will not stop posting on social media until this is resolved. I have several accounts with FNB but now i'm wondering if they were the right bank to go with!!!!!