Terribly POOR service from FNB :(

<p>FNB has the best adverts and promises of great service, but delivery is another sad story altogether.</p> <p>I app**** for one of FNB's products on the 25th May 2016 at an FNB branch, I was told that the entire process will take 24 hours. It is a week later, I am still waiting. No communication, only an 2 SMSs requesting that I submit documents that were already submitted by the branch. Documents that I also emailed myself on the 27th May.</p> <p>Phone calls to the contact centre are full of promises that I would get correspondence and updates via SMS- not happening, and that the application would be finalised by the close of business, also not true.</p> <p>I also sent an email to *** reponse.</p> <p>It is frustrating dealing with FNB, such poor service is unbelievable! Please assist.</p>