Terrible/worst service

<p>I got a loan approved for R950 000 loan at a rate of 9.7% and i was not happy with the rate offered and then i decided to apply with FNB.</p> <p>On the 21st Feb i app**** for a loan of R950 000 from FNB and i told them about the offer i got from Nedbank and i would like them to beat Nedbank's offer.</p> <p>7 days later i called to enquire and they told me that they will send me a quote and i never got it.I then sent another mail and i was reffered to fazil Mohamed and she told me that they haven't receieved my application and i did that and she said she will come back to me and never happened.</p> <p>I sent 3 mails to Fazila asking her about my application and she never got back to me and to make matters worse she doesnt take calls nor return them.</p> <p>i called to and ask to speak to the seniors and i was given the following nymbers and never came right either ********** 517 and ********** and still did not get help.</p> <p>This morning i took a chance and got lucky and i was told the worst news of the year" sorry Mr Diamond your loan was approved for 90% and at 9.88%"</p> <p>I then asked them after waiting for weeks you then tell me this nonsense and she said i will call you back and im still waiting,despite sending her a mail to call me back.</p> <p>All i want is a better deal than i got from Nedbank and it has to be this week becasue i lose that house FNB will be liable for that.</p> <p>The home loan dpartment is hopeless and it's really disaapointing for such bank that has won so many awards and the fact that i left Nedbank and started saving my money with them and this all i get in return</p>