Terrible User Interface

So FNB is changing their Lifestart accounts to FNBy account, whatever that is. I don't receive any notification about these changes being made to my account first of all. I then get a shady looking SMS telling me I need to arrange for my new card to be made available. I first try to contact FNB themselves to find out if this is true and they say it is and they made these changes 3 months ago. 3 whole months and these changes couldn't be made known to the owner of the account?! So being non-South African, I had to verify whether this change was only in South Africa or in the other FNBs in other countries. I start by phoning customer service. I don't manage to get through to them because I don't have an SA ID number and there is no option for anything other than an SA ID. So I start phoning other support numbers asking for assistance, they don't know what's going on and they keep telling me to contact customer service even after I tell them I can't get through to them. I ended up having to pay international call rates to contact FNB in my home country for information. This is ridiculous and that's me putting it politely.