Terrible turnaround to resolve queries

Definately not impressed how Ebucks team handle reward queries. Logged a request on 10.10.2024 regarding no allocation for Checkers spend. Received ref to advise that matter will be resolved within 5 working days as they are communicating with merchant. Sent follow ups and no feedback. Eventually got hold of agent Kelebohile on Tuesday 29.11.2024 advising that query has been resolved and my allocation will be credited within 5 working days. its now over 5 working days and still nothing.

How does Ebucks take a month to resolve simple stuff like this? you are fully aware of relevant merchants and not rocket science