TERRIBLE TERRIBLE TERRIBLE SERVICE & EMPTY PROMISES

Problem with premier credit card still not sorted, a week later. Even though i did receive a phone call stating that it would be resolved and they are on the problem and sending the claim approval application again (no need because i already had it and screenshots as proof). Today get an email stating that “My FNB classic credit card account”, (which I've never even owned in my entire existence with FNB) is being handed over for legal action. Nice FNB, Great customer service!!! This whole story with my actual credit card(Premier credit card) is getting out of hand with not being sorted after countless promises and even though it got approved. Considering switching banks, FNB you have let me down.