Terrible terrible Service and Support

A black male drove into my vehicle. Got 3 quotations from 3 panelbeaters, Claim it through my insurance with FNB. Basil assessed my vehicle at the beginning of July. Call centre informed me that R4873.52 was approved for repairs. Informed of 2 months waiting period. No booking was made. Followed up in September , informed that Automagic was liquidated and that I will have to contact my insurance to find someone else. <br> Shocked at the difference in quotation price, requested the authorisation documentation. Damaged rear bumper not included in the authorisation. Contacted insurance to request a second opinion from a different assessor, informed not possible. Requested Bathobile Dlamini to refer to Basil,no feedback. Daytona contracted to repair. Collecting vehicle shocked at the quality of work and refused to accept my vehicle. Body filler and pirate parts was used, and with poor workmanship resulted in a terrible job done which depreciates the value on my vehicle tremendously.<br> All other quotations was to replace the R-side box body, my insurance only approves R4873. No help and support, extremely disappointed . FNB insurance strives to get away with the cheapest option