Terrible terrible service… again!

I actually do not know why I am with FNB anymore. I have requested one of my accounts to be closed. I spoke to Lebogang on the chat and she says I need to pay the 267 first (account fee). I will close absolutely everything and take it to another bank if this Premier Account is not closed immediately, and I will NOT pay the account fee as I am not using the account. Every time there is a story, you must wait for this pending transaction blah blah blah, I did and now I want to close my account and she just says I can’t. This is not working for me. Please cancel everything, I will go to another bank like Capitec because goodness, this is too much