Terrible terrible service!

<p>Upgraded my account to Platinum on 7 April and was told that I will have a premium service and won't need to come to the bank to collect my card because it will be delivered. </p> <p>On 10 April I received sms from FNB that CCD Couriers will be in touch shortly to arrange delivery. 2 days later - still no one contacted me... I called FNB and CCD myself this afternoon. After multiple call transfers, CCD couriers advised that my card will be delivered on 19 April!</p> <p>Dear FNB, waiting for 12 days for the delivery of a bank card is NOT a premium service!</p> <p>I received my gold card within 3 days, just collected it from the bank myself!</p> <p>I need my new card ASAP as all the funds that I had on my old card were transfered to the new card and I cannot transfer them back. So now I don't have access to my money until 19 April! </p> <p>I'm also flying overseas next week and I'm really worried if I will get my card before I leave. I cannot trust CCD couriers company anymore!</p> <p>Please deliver my card TOMORROW! </p>