Terrible Terrible Customer Service from FNB

I have been having consistent problems with my credit card for the last month and all my communicating and calling their call centre has only resulted in my being more angry and frustrated as there is no other avenue for me to address my complaint and asking call centre agents to let me speak to a more senior person does not get me anywhere. Eventually after much frustration someone in another division checked and told me that this error was created by one of their own agents and note this was not even at my request, this agent then said they will investigate and resolve it i waited a week and every day i got the threatening calls when i finally got through to them again this agent had the nerve to tell me i have to contact that agent that made the changes to my account myself and ask her to fix it:-( Really now.....

I have filed a formal complaint on their system and all i received was acknowledgement and no other feedback at all. I have even tried emailing their CEO including their so called care centre and that too no response, really pathetic service, please do not believe their slogan HOW CAN WE HELP YOU. They really do not live up to it.

The threatening calls continues unabated through this time, every single day at 8 am upsetting me before i even started my day

I will really not recommend them as a good bank, my experiences that i have with them is absolutely awful.

Zohra Donn