Terrible terrible

I decided to move my business account to nedbank due to their good investment options. However I am regretting this decision every step of the way. Firstly never ever open your bank account online. The fica process was a disaster. Kept sending them through document after document that were rejected. Eventually took the same documents to the bank and it was processed immediately. The call centers were extremely unhelpful and gave me false information all the time with regard to the documents I needed to submit and then giving me personal email addresses that were incorrect. Now the issue of getting a card for the bank account. was phoned early october- didnt receive my card so when I went to the bank to submit documents I asked them to sort it out. This was 2 weeks ago. Phone call centre again all the agent could tell me is they dont know where the card is. Asked if I must order another one and the response is I can but will be charged. I cannot even get a reference number only the agents name. so at the end this information can also be **** and nothing done. Going to research some other banks to move to AGAIN otherwise just go back to my original bank - may just be the best option.