Terrible technical support, bad service

I am beyond disappointed in FNB and their service.

Tonight at 10:40pm I went to a petrol station for fuel only for my card to decline several times despite their being an available balance. I had to then try withdraw from an atm, and after more than 12 tries at both a Nedbank atm and cash express atm I still had no luck. Not only was this extremely unsafe to be attempting to withdraw money in the dark for over 20minutes at a petrol station but it was appalling for me to contact your premier banking suite only for them to tell me they can’t help me for 30mins to an hour (see screenshot below). Not to mention I tried multiple cards in the process.

This is disgusting and unacceptable from a bank as large as FNB that claims to be so reliable and service driven. FNBs lack of service and technical support put me in danger standing in the dark at an atm from 10:40 to 11:00 pm but further it completely has destroyed my trust in FNBs reliability. This should not happen and if there was technical issues your clients should be notified ASAP, not only once we try to pay. I am shocked.

I have recently moved a number of insurance policies to Investec for this exact reason. The banking service provided by the private bankers is efficient and helpful. FNB needs to step up, this is not the service you sell, and yet I still pay a number of charges and fees every month? Disgraceful.