Terrible system keeps customers clinging onto handsets

Have been sitting in a fnb branch for one hour and thirty minutes, clinging to a phone, being passes from one operator to another, and still my credit card cannot be activated. The branch personnel are very friendly, but the system is inadequateto give good service. I have sent an email to their contact us address on the website, used the secure chat feature on their app. Both have not been answered. Now I am in the branch and still even the staff here needs to call phone numbers to listen to irritating tunes, only to be told by the operator that they cannot help you, but they will put you through to someone else who cannot help you.