LV
Laristan V

1 reviews | Active since Nov 2016

18 Nov 2016, 14:46

Terrible switching process from one bank to FNB

<p>I app**** online to switch from my current bank to FNB as I have heard fantastic reviews about FNB. I have been struggling with them for the last 2 WEEKS to 1.activate my account 2.order the bank card 3.online banking 4.credit card process 5.debit order switching basically everything!</p> <p>I have spoken to numerous Premier bankers whereby its something different everytime. I now called to confirm that everything was in order to receive the credit card and told it was declined due to missing documents and no one bothered to let me know that.</p> <p> </p> <p>I am highly disappointed/frustrated/angry/ at the service of FNB and rather happy to stay at my current bank.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Nov 2016, 15:09
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)