terrible support

The help department keeps transferring me. I can't buy airtime or electricity on the app (even though its worked fine for months), and then when I finally run out of airtime mid call with their "help" department, they don't call me back. I then try the chat on the app and I get told to submit a query which will take 24 to 48 hours for a response. But I have 1 unit of electricity left. I don't have 24 to 48 hours.