Terrible staff... Terrible communication

On 08 Dec I got an sms and email requesting my payslips for verification for the overdraft I was offered when opening my new account, I sent those in immediately, this was around 9 am.

I got the automated email responder telling me I will have feedback within 24 hours.

On the 12th I got another email and SMS requesting the same documents, this time I called on to query what was going on and if I really needed the documents, almost an hour on the phone and I was told no I do not need to and the matter has been escalated to the relevant department and once again, they will get back to me in 24 hours.

I followed up again on secure chat on the 14th, and was met by a most unhelpful Raydene and all she was prepared to do was tell me to wait, I tried again and got here again, to which she simply rep****, I already told you you just have to wait.

Once again I tried and got through to Matseleng, who was far more helpful and sent up yet another escalation, and now here I am.