RK
Ross K

1 reviews | Active since Jan 2016

09 Mar 2016, 22:00

Terrible Slow Lounge Experience

FNB changed their Slow Lounge policy for Platinum Card holders to now disqualify you unless you take out a credit card. This is a violation of the original agreement I signed with FNB. In addition, I used the Slow Lounge at OR Tambo and Cape Town Airport over the weekend and was not told either time that I would be charged for entry. In addition, no notification was sent to my phone to inform me of the payment. This was one of the primary reasons I switched to FNB Platinum banking. It leaves a bad taste in the mouth.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Mar 2016, 08:45
Official
Hello ross.kinmont,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 885689 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)