Terrible Servive from FNB Connect

On the 3rd of June 2020 I wrote a complaint about FNB here on Hellopeter concerning the fact that I had ordered a smart device (Samsung Galaxy S20+) on the 31st of May 2020 and had not received it during the course of that week. A Complaints Specialist by the name of Keegan Meyer subsequently called me that day and assured me that the matter would be resolved. That day I got a call from a lady by the name of Shannon, with whom I placed an order again for the Smart device (Samsung Galaxy S20+), she confirmed that there were 7 devices on stock, and confirmed that I qualified to purchase the device and the quote was for R949 per month. It is now the 11th of June 2020, and I called FNB to follow up on my order as there was no communication since, I spoke to a lady by the name of Nombulelo, who checked the system only to find that my order was not placed, and what is even worse, now for the very same Smart Device (Samsung S20+) the price is now R 1 069 per month. I am extremely unhappy with FNB considering I have bought a smart device from them before, I even took my home loan with FNB, and this is the service I get. I have never missed any payments for either the home loan or any device, however I am getting this terrible treatment, I am very disappointed.