Terrible Servie and no Accountability

I requested an account downgrade and package change with FNB and experienced a cascade of failures and poor service...... Still not resolved

The new account was not set up with the credit facility that is MANDATORY for the account, a replacement debit card was not issued (apparently linked to the credit facility issue), the bundled pricing I requested was only app**** after delay when I asked to check if it was in place and the bank’s systems have duplicated credit card transactions in the app (apparently this is "normal" and should disappear after 7 days!), which reduced my available balance.

Despite numerous calls and secure chats, the staff can only log faults or escalate without providing ownership, clear timelines, or effective fixes.

Promised feedback was not honoured and timeline responses were vague. The result is wasted time, financial inconvenience and a loss of confidence in FNB’s account-migration processes and support teams.

For anyone considering routine account changes, be aware that processes and follow-through can be unreliable; FNB needs to improve accountability, technical resolution and customer communication.