Terrible service with smart device

I am at my wits with the service received from FNB in the past week with trying to get a smart device! First, they send an sms saying the parcel will arrive between 8am and 5pm. It never arrived. I then receive an sms saying I should call the given number or the order will be cancelled. I was then on hold and didn't get through for 20 minutes. Eventually getting through after being on hold for a further 6 minutes the call was just dropped. Another 5 minutes on hold and eventually there is a response only to find out that FNB (or the delivery provider they used) didn't know where the device was! Eventually after some hours they found the device saying they attempted the delivery but no one was home (which is a blatant lie) and I then received email confirmation that the device would arrive the following day. It didn't arrive. Upon further phone calls it becomes clear that the device wasn't even dispatched for the following day. Eventually the device arrives (three days later than stated) and it is the WRONG DEVICE!

Further phone calls rendered the excuse that there was a glitch in the system and there was no stock of the intended device so another version was sent instead.

I am absolutely fed up with the shocking service and not even getting my device (not to mention all the money spent on phone calls trying to sort this out).

I was going to buy Christmas presents through FNB, but after this experience (which is not the first time, might I add) I have reconsidered.