Terrible Service with no help
<p>My account has been frozen regarding online banking *****. I have been told by the Police that are handling this case that all is complete and my account should be fine, but my account is still frozen. I contacted the ***** line ********** and was notified that Fadeela Thompson is handling my account & was told that she would contact me regarding to remove the hold. May you kindly assist as I need to operate my account. Its been 3 months without a bank account,worst without any communication from FNB, i've already moved my accounts,and my friends account that was blocked as well is now unblocked and in operation,Please assist as the way FNB has treated me is not ethical</p>
Good day Mr. thabang sting mathumetse
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. thabang sting mathumetse
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***