Terrible service with no dedication

I Went to The karaglen branch and deposited money and the machine gave me an unsuccessful transaction slip. Immediately the guard sent me in. The lady explained its been happening all Day. I. Filling in a form and was told to Come in the next day as the technician is busy with the machine and they will remove the cash and deposit it to the receiver. This was Thursday the 12th.friday nothing has happened and the only number I had was a call centre that I went pillar to post. Eventually I spoke to Someone helpful that said they will contact the branch and let them call me back. Nothing then happened.

Saturday I went to the branch sat for over an hour spoke. Lady at the door refilwe said they received my money but I Had to wait for Eric. Eric said he was busy loading cash at the atms and can't leave it and asked me to wait. Eventually he came with Nirma who said they waiting for a technician. I confirmed that the lady said that the technician has been there already and the cash was for a child's urgent medical operation. And I need the cash either deposited to the receiver or given to me to take to money market to make a plan to get it to them urgently. The lady said there is no use waiting I can leave an she will call me hourly. Which she did twice an obviously later branch closes an left. It's now Tuesday. I have no feedback. The child needs the operation urgently. They money issue has not been dissolved. I'm disgusted that they are not able to Assist

They kept lying an putting the blame on the next person. There is cameras there they obviously have my details. As I went in twice an sat with no assistance. No one is getting back to me. They dint seem to understand that it's life or death.

No one takes their jobs seriously. I asked for a number an was give A call centre number with is a computer voices analysis to Speak to.

Both Eric an Nirma never called me back or even indicated that this will be solved.

Please call me or assist I either need the cash back or immediately into the receivers bank. I need proof of the deposit.

I can't understand why this is taking so long. How can they hold the cash for all long. It's my money not the banks.

The staff needs to up their game. Especially with ***** they need to be more active and helpful.