Terrible Service with FNB Insurance!!!!!

Good Day

I have my vehicle and household Insurance with FNB, the worst customer service I have ever encountered. I was in a car accident the 21st of August, first help took my vehicle after FNB authorised it and said they are a partner. Then a week later FNB didn’t know where my vehicle was and kept calling me to ask where my vehicle is.. if I didn’t take the details down of the driver and the tow truck driver then none of us would have known. Anyway they managed to track the car down a week and a bit later then I asked for a courtesy vehicle because with my job I need a vehicle they then gave me one no problem, on the 9th of September and they informed me that my vehicle is a write off, I questioned it and said but my car wasn’t that badly damaged they then said unfortunately it is not repairable I said okay and that I will submit everything they asked for. On the 21st of September two days before the courtesy vehicle is due to be returned to Avis they now told me the vehicle is now repairable and I need to wait for an amended report. I then told them I cannot be without a vehicle and they extended it at the last minute for another week. Tomorrow the courtesy vehicle needs to be returned and yet again I’m being told they cannot tell me how long it will take to fix my car as they need to check for parts! So I now have no way of transporting myself to work and around until they figure out how long this will take! The supervisor Carla said they have done what they needed to do to accommodate me by extending it for another 7 days but refuses to see my point with regards to how it has taken this long and how they went from written off to repairable and Now still not having a clue as to how long I cannot go to work for!