Terrible service with Fnb ebucks department

I would preferably have given no stars after the service which i have received from your ebucks department. I jave 8 transactions at Engen for which i jave not received the part/payment notification!!!!! These transactions date back to the 14/11/2019!!!! I havr ordered an ebucks card over 3 weeks ago and cannot find any at Dischem stores as they said that they have not receive these cards for months. I am literally sitting with ebucks which I cannot use the way i want to use it!!!! To top it off one of your agents dropped my call the first time and your second agent promised a call bavk which never happened!