Terrible service with FNB and their tellers are *****

on the 29 October their atm switched off while I busy with a transaction and swallowed my gold cheque account. I went into the branch at Southgate mall on the 31st October and advised the teller on what happened , the teller advised that he will issue me with a new card without a charge as I advised him that I will not take liability for the fees as I didn't switch off the atm nor was it my fault . he said there will be no fees but he was so interested in only selling me a life policy and not focusing on my query , he said I must request a new card on my online bank but now I have been charged R110 and another R110 which is R220 for a card I never lost but your ATM switched off with it in.. I called the offices today to query and they kept saying they have to charge me I said I will not accept liability for the card fees else they must go to the atm retrieve my card and give y money back ,, she them transferred me to their courier company not sure why ,, so my service with FNB is terrible .. I just want my old card back then and my money but I will not stop fighting as I had no control over the atm and was told I will not ne charged.