Terrible Service while Opening a Business Account

I am very unhappy at poor service received. I opened a new business account and the consultant advised me of the documents I need to send to them to confirm our details. An email was sent from FNB confirming the same documents that are required. I phoned this morning questioning the reason for the hold on the account and was advised that there are 2 forms outstanding that require completion from me before the hold can be removed from the account. This was not mentioned as part of the initial opening process. If I did not request a status update, I would have not known. I am informed now that a request was submitted and it will take up to 3 days for this form to be emailed to me. I asked to speak to a manager and I was advised that they are unavailable as they are on tea for more then half an hour and they can only return my call around 11H30. There was no other manager available at the time to help with any escalations. I am rather being told they are still in their SLA time for opening the account. I am telling the consultant that this is not the point. I was not informed about additional information at the time that was required. I would have completed all the required paperwork and sent it along with the other documentation. I am highly disappointed at FNB. If this is the pain, I am having at opening a business account, I can only imagine how unpleasant my banking experience will be. I am having payments that are delayed due to an inactive bank account.