Terrible service which affected our lives and health

Good day my wife has an account with FNB of which our medical aid got returned twice and now they can't not trace where our money has gone, we did have the funds for the debit it got flagged we request a recall, refund telling them it is our 2 months of installment for our medical aid From January up until now we never get feed back or refund causing our medical aid to get cancelled and leaving us with huge hospital bills for my wife's and daughter admission in December and January which now medical can't cover cause we don't have medical aid any more. My wife is diabetic she has no meds and I have hyperparathyroidism and hypocalcimea leaving us with no meds and unable to do our specliast appointments beginning of feb fnb said they will do refund and compensate us, up until today no feed back and refund leaving us in a dire situation both on health and financial risk and now medical aid has put attorney on to us I get paid a uif benefit and I buy and sell stuff to make money to pay for our medical aid We require immediate intervention, compensation, payment of outstanding hospital and attorney bills also clearence of our name of which now listed with the attorneys