Terrible service unwilling to assist

My wife needs 6 months bank statements for a Canadian Visa, but she has been banking in Afrikaans and needs statements in English. FNB is says they can not translate them or provide them in English (which is difficult to understand).

However, in an attempt to work around this the immigration consultants said a simple letter from the bank with their letter head and stamp on showing and opening and closing balances for the previous 6 months would be sufficient, as long as it was in English.

My wife was at the Florida Road Branch for over an hour trying to get someone to create this simple letter, with the information from her statements. Again, FNB refused to assist. How hard is it to put a simple letter together with the information you have provided? She has been banking with you for around 8 years, had a home loan through FNB. Is this how you treat loyal customers?

With a slogan of "How Can We Help You?" you seem very unwilling to help.

This is not the first time this issue has been raised on hellopeter, see link below: https://www.hellopeter.com/first-national-bank/reviews/bankstatements-in-afrikaans- **********

Please assist.

Regards Mark Leyde