Terrible service - Tygervalley Branch

On 12/01/24 I went to Tygervalley branch to close my account. Francis helped me with this. I told her that I have 3 investment accounts (fixed deposit, tax-free & savings) that I want to transfer to my Smart account. I mentioned to Francis that I want to transfer all of my money to another account (Investec account). Francis mentioned to me that I have to pay R300 penalty fee per account that I want to close and I said that I will pay this penalty. She came back and said that all my accounts are now closed and gave me a paper which I read through and saw that I will receive this payout in cash. I went to Teller 2 to Benonita and said I never asked for cash. Benonita called Francis and Francis said that "usually when someone wants to close an account, they want the cash". I said that this is not what I asked for and she said that they will re-activate my account and place my money back. I asked her what this will cost and she said "about R80". Benonita was with me and heard this amount. After this was done, I checked my banking app and saw that R998 was deducted. I asked Benonita why is R998 deducted when I was told R80 and she said that I should go to the branch manager. I told the branch manager my story and she said that Francis miscommunicated again and that she can reverse R998 back in a week. I mentioned that I will be overseas from 19/01/24. She then told me that there is nothing they can do. I lost R1598 due to Francis who did not do what I asked her to do.