1 reviews | Active since Mar 2012
Terrible service!!!!! Treat people like ********* for their mess ups
My husband and I are appalled with the service we received from Fnb. He opened an account at the Westgate branch. The consultant failed to capture his ID number correctly. Now they damn can't fix their mistake. My husband had to go 3 times to the bank and it is still not sorted. He is unable to receive a salary as his company advises his account is **********.***!!!! Now he has to go back to the bank. How must he earn a damn living if he has to go to the Bank everyday for a fault they refuse to fix!!!! We will be closing our accounts with FNB there service sucks!!!
Good day Rishla,
I tried calling you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence who will be in contact with you. Please ensure you have your husbands details with you ( Id number and contact number ) as this is required to resolve the complaint.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rishla,
I tried calling you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence who will be in contact with you. Please ensure you have your husbands details with you ( Id number and contact number ) as this is required to resolve the complaint.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)