Terrible Service towards client

I have recently financially emigrated, and my usual cheque account has been blocked by FNB, which is fine. I have contacted FNB about 2 weeks ago, requesting to PLEASE open a NON-Res Cheque account for me. LAst week a consultant, Zanele Gamede(Consultant at Foreign Exchange) contacted me and requested I send documents urgent before they open the account, of which I did. The documents arrived at the FNB non resident center, FNB PLACE, 30 Diagonal Street, Johannesburg, 2001 in JHB on the 18 March 2018, of which I have proof of delivery. Still no account has been opened, I have tried calling, with no answer, I have tried emailing , with no response. I really need this ASAP, as I have debit orders that must go off from the 25 March , and I need to send money from Saudi Arabia back home to South Africa THERE IS ABSOLUTELY NO RESPONSE FROM FNB ON THIS. This is really, really sad and bad. I have been a client for many years, and the service is just getting terrible as of lately. I ASK THAT SOMEONE PLEASE HELP ME.