TERRIBLE SERVICE TO A LOYAL CLIENT

Dear FNB

For 5 months straight I have been trying to correct my banking profile, this includes calling in, emailing and visiting your branches on 3 occassions.

I have settled all my debt, issued FNB with paid up letters and debt clearance certificate as well as completed an affordability assessment requested by your debt review centre.

My consumer profile was not updated as promised by the FNB Risk Department.

Please can you assist, this is going on for months now.

I am not a high risk client, I have completed your affordability template and paid off all my debt and am longer under debt review. Please update my profile urgently. All my accounts are setlled and paid in full as per settlements issued by FNB.

I am in an excellent financial position.

Westville branch tried for 2 hours to correct this and still not luck with my 3rd visit to this branch.

I cant perform certain actions and even close any of my accounts to this high risk status on my profile.

Yet i am in an excellent financial status.