Terrible service, time for ombudsman complaint to be lodged

Our business has been trying to change signatories on our account since 5 Aug. Every time we call, we are told the matter will be escalated and to wait another 3 to 7 business days, which adds up to two weeks if we count weekends. We have been rendered completely useless for 7 weeks. We have submitted all the documentation that FNB required but are not even given the courtesy of a reply.

FNB, we are tired now. It seems like the banking ombud is our only resort at this stage because you are making zero effort to provide the banking services that we are paying for. We can do NO work at our business as we cannot make any payments. We have bills piling up with creditors who do not want to hear excuses that FNB is being useless. Trustees are now even forced to pay creditors out of their own pockets so that the reputation of our business can somehow stay in tact but there is only so much that one can carry on a personal basis before the money runs out. FNB's unprofessionalism has been astoundingly terrible.

This really is our last desperate effort to get some kind of service from FNB. First thing in the morning the complaint will be lodged with the ombud if we do not receive a resolution. Horrific service.