TERRIBLE SERVICE THEY HAVE NO IDEA WHAT IS GOING ON

I am truly disappointed in FNB I have been a customer since 1998 have a business account, with overdraft and had to go into debt review . Fast forward to now . I want to settle my overdraft to be able to get my debt review canceled . Sent 3 e- mails to ask for settlement amount NO Reply . Tried transferring outstanding balance as on statement with no success . Tried EFT error occurred account details incorrect. On Thurday afternoon at 3 Phoned Debt review department , got transfered to business help desk , got transfered again to other department got transfered again, they again transfered me back to the business help desk saying I must speak to someone in reviews oky did that they said No i must phone overdraft department but seeing that they are closed by that time (spent 2 and a half hours on the phone) must phone again yesterday between 8 an 4 . Oky at 9 yesterday I phoned the overdraft department was told that because I do not have the banking app or cellphone banking they cannot verify me I must go into a branch as I cannot get one of these because my phone number changed and I do not have a active atm card. OR Phone business banking .Problem is closest branch is 57 km from me and I do not have a car (reason i need to get off debt review).okay phoned them again spoke to another agent who said that I must get the info from The debt Collections department but she will send an urgent e-mail to some manager and a person named Thabiso will be in contact within the hour Well it is 24 hours later still nothing. Spent a total of 5 hours on the phone.So Now I am wondering if you owe them money they are quick to hand you over to lawyers and what not. But seems like when you want to pay them what you owe they don't want it. ALL I WANT TO DO IS SETTLE MY ACCOUNT SO I CAN CARRY ON WITH MY LIFE WITHOUT DEBT REVIEW HANGING OVER MY HEAD.