Terrible service. Terribly unhappy.

I should have done this on Saturday already. My business partners and I went to open a new bank account for our business by appointment with the appointed business account consultant on the 4th of November. We gave him the instructions, as per the different options available to give 2 of us bank card while only I have permission to do internet banking. I was told I would need to activate the card and then I will be able to access the banking. I received the card at the end of last week and attempted to register at online banking. I activated the card and tried to register using my card number and pin but it kept saying "card number invalid" so after contacting the same consultant and being told he is not available I tried contacting support through my banking app where I was redirected between different consultants. One of which told me my aforementioned account was already activated for internet banking and I need to reset my password, which didn't work. I attempted to contact support through the app again, to which the consultant told me I need to activate the card and couldn't help any further so I was redirected to business banking who told me I need to call a special number to get it activated.

At this point I decided to try my business partners card, which actually did allow me to activate internet banking which it should not have since the papers I signed indicated that I was solely yo access online banking. It wanted him to activate the card after we created the account however once we went to the ATM it would not accept the pin at all despite not having even changed the pin since it was all done via INTERNET BANKING. I called the initial consultant regarding this issue and he told me to take my card to the ATM to try and activate it so I went however the card got rejected immediately upon putting in the pin with an error message that read "card not active" . Said consultant was supposed to come per appointment at 12 today to help sort out this issue but as we speak it is 12:50 and he has not yet arrived and is not answering his phone.

I have now got to the point where I am tired of struggling with this terrible service and lack of interest in my issues, I need to use the account but can't and I'm considering just going to another bank if fnb is disinterested in helping me.