TERRIBLE SERVICE -STILL WAITING FOR ASSISTANCE

Ridiculous service i am receiving from the Online team as well as customer service , i called FNB on the 26 OCT requesting a payment reversal made in error , i spoke to Palesa Malaka who advised me to send the payment reversal form to : ***. I did as advised however the email was returned as an invalid email address and she asked me to sent the email to her : *** and she confirmed she has recieved it and sending it through to Online to assist urgently .Today it is the 2n November i called again at 11:52 spoke to a very rude lady who wants me to go through the same exercise as i did with Palesa: WHAT HAPPENED TO ASSISTING YOU WITHOUT VISITING US IS IT THE SERVICE FOR HOW CAN WE HELP YOU